Call for service

A call for service (CFS, also known as a job, hitch, incident, callout, call-out, or simply a call) is an incident that emergency services or public safety organizations (such as police, fire departments, and emergency medical services) are assigned to resolve, handle, or assist with. Operationally, a call for service is any incident where emergency services are a third-party intervener, regardless of whether their presence was requested or they came across it in the course of their duties.^[1]

The term "call" originates from the telephone calls made by the public to emergency telephone numbers to report the incident to dispatchers and request an emergency service response.^[2] There are two types of calls for service: dispatched calls, which are made by members of the public through emergency number calls; and self-initiated, self-generated, or directed calls, which are made by emergency services personnel.^[3]

After a call for service is received, it is given a basic "call type" and designated response code by the dispatcher for transmission and assignment.^[4] The call types issued by dispatchers can often be vague due to predefined types issued by their agency or jurisdiction's legal code, such as "Alarm" and "Unknown Trouble".^[5]

فيما يتعلق بالعمل الشرطي، عند بث نداء الخدمة عبر اللاسلكي، يُسند إلى ضابط دورية في القطاع أو المنطقة المحددة التي ورد منها النداء. وبمجرد إسناده، يجب على الضابط الاستجابة وإصدار تقرير نهائي إلى مركز العمليات يوضح الإجراء المتخذ لإنهاء هذا النداء وتجهيز نوبة الدورية للنداء التالي. قد تُسند عدة نداءات خدمة في آن واحد إلى عدة مناطق دورية، وبحسب خطورة النداء أو مدى إلحاحه، قد تُسند عدة نداءات إلى ضابط واحد أو ضابطين، ليتم التعامل معها وفقًا لترتيب الأولوية.